SHIPPING POLICY

At Cami Co. Lace, we take pride in crafting each of our designs by hand and to order, ensuring you receive a truly unique piece. Here’s what you need to know about our shipping process:

Turnaround Time

• Please allow 5-9 business days for us to create your custom piece.

Domestic Shipping Options

• Economy Shipping ($5.00): Expect your item within 11-16 days after placing the order. Shipped via USPS. (If you have a deadline around this time, please use the Live Chat box to provide us with your Order Number and latest In-Hand date, and we will update your order notes with this information. We are not able to guarantee your delivery day without this information in advance.)
  
• Standard Shipping ($15.00): Receive your item in about 7-9 days. Shipped via UPS. Note: PO Boxes and APO/FPO addresses are not permissible for this option.
• Rush My Order! ($45.00): Guaranteed 4-5 business day delivery with UPS. PO Boxes and APO/FPO addresses are not allowed. In the rare event of a delay, we’ll inform you within one business day with the option to cancel or receive a partial refund for express shipping.

Note: Shipping fees may increase for multiple items in a single order.

International Shipping

• Economy International ($55.00 for single item): Delivery in 3-4 weeks. Additional charges apply for more items, calculated by weight.

In-Person Pickup in Atlanta, GA

• Pick up your order in West End, Atlanta, after the 7-business-day turnaround. Exact address will be provided via text or email within two business days of purchase. Our safe, enclosed porch allows for pickup outside regular business hours, so feel free to swing by at a time that works for you. Please give us 1-3 business days to issue your refund for shipping after the pick up!

RETURNS AND EXCHANGES POLICY

Due to the custom, handmade nature of our products, we typically do not accept returns, cancellations, or exchanges for different designs. However, your satisfaction is paramount. If you have any issues with your order, please contact us for assistance.

Exchanges for Different Sizes

• We accommodate size exchanges within 30 days, provided the original item is new and unworn. Contact us via email or the chat box with your name, order number, and desired size.

• Customers are responsible for covering shipping costs ($8 on our end) to and from, payable via Cash App, Venmo, or Zelle. Details will be provided upon approval of the exchange.

• Please allow 4-7 days for reproduction of the new item after receiving the original, with delivery expected in 10-15 days. For expedited delivery, please mention your desired date in your request, and we will confirm feasibility and additional charges.

Note: Store credit is not offered at this time.  Thank you for your understanding.