Order Issues

What is the status on my order?

Thanks so much for your order! All items sold on this website operate at a 1-2 week processing time unless you've contacted us about express shipping options. Once shipped with Standard Shipping, the item will take between 3-7 days in the mail with USPS. 

I accidentally purchased the wrong size.  How can I change it?

No problem!  If you need to change your size within 48 hours of purchasing, just email Keri at camicolaceusa @ gmail.com and she will confirm the change in size. The turnaround time will not be effected if changed within 48 hours. 

After 48 hours, it is likely that we have already started on your piece. We can still make the change, just allow us a few additional days to hand make the new design. 

Can I change the shipping address after I already placed my order?

Yes! Just email us at camicolaceusa @ gmail.com with your name and purchase. We’ll be happy to change the address as long as it has not already shipped. This will not affect the delivery time.  

I received the notification that my item has shipped, but the tracking still shows it is Pre-Transit. When will it ship?

Your item ships within 24 hours of the label being printed.  Sometimes the post office will skip the first scan, which is really frustrating. Check back in with the tracking details in 48 hours for an update. We promise, it's on its way!

I did not (or will not) receive the item by the expected delivery date. Can I cancel my order?

I am so sorry. We do not guarantee any delivery dates unless the customer purchases express shipping. Our policy on our website states that we do not offer cancellations.  If you are interested in express options, email us at camicolaceUSA @ gmail.com for more help.  

I received my item and I don't like the fit.  Can I exchange it for a different size?

Yes, we can do an exchange for you as long as it’s still in new/unworn condition. We just ask that you cover shipping, which is $8 on our end. Contact us at camicolaceusa@gmail.com for payment options and the return address, and as soon as we receive the returned item, we will begin working on a new piece for you. Just give us about a week to hand make it for you.

I received the wrong item. How can this be fixed?

Our deepest apologies. We will expedite production on the correct item for you. In the meantime, if you don’t mind sending us the incorrect item back, we would really appreciate it. Contact us at camicolaceusa @ gmail.com for the return address, and to give us your info for cash app, Venmo, or Zelle so we may refund the shipping costs.

It looks like my item got Returned to Sender.  How can I still get my order?

Thanks so much for your order. If the item is Returned to Sender due to an inadequate address, you would have to pay the shipping fee to get it sent back out. We recommend sending it to a different address if you believe there was nothing wrong with the original address.  Email us at camicolaceUSA @ gmail.com to get this item sent back out to you!  Thank you.

My item was marked as delivered, and I never received it. What should I do?

We’re so sorry you have not received your item. This will be your best bet for expedited help:
1. We recommend you contact your local post office immediately in order to figure out who the exact carrier was for your route, and what may have happened.
2.The local office may also recommend that you file a claim for reimbursement of the item (up to $100).
3.However, you can call the following number to file a claim at any point during this process: 1 (800) 275-8777.
If the post office marks the package as delivered, we do have to stand behind this claim. I’m sorry to say that, since the carrier has marked the package as delivered these circumstances are outside the purview of Cami Co. Lace.